Refund & Cancellation Policies

Return of Merchandise

Refunds for returned or cancelled orders will be initiated once the returned package is received by us. After the successful receiving, the refund request is typically processed within 13 days. Please refer to the table below for the estimated time it takes for the refund to reflect in your account after the refund has been initiated.

Refund timeline

Payment Method Refund Time (after initiation)

Credit Card 3–5 business days

Debit Card 5–7 business days

Net Banking 3–5 business days

UPI 2–4 business days

Wallet (e.g., Amazon Pay) 1–2 business days

Scheduled Appointments

Please note that once you have booked an appointment with us, we have reserved time in our schedule exclusively for you. We will do our best to be on time for the meeting and expect the same from our clients. We will wait for up to 10 minutes for clients to join the meeting before considering them a no-show and ending the meeting.

If clients cancel their appointments less than 24 hours before they are scheduled to take place, they will not be eligible for a refund. To avoid this outcome, please provide notice of your desire to cancel or reschedule the appointment more than 24 hours prior to the appointment. You can cancel or reschedule appointments by using the links included in the event invitations or by emailing us.

Consulting/Training Services

We create service deliverables based on the information our clients provide to us through the questionnaires we send them after receiving payment for the services. We start working on service deliverables as soon as clients submit the associated questionnaires.

Therefore, please understand that once a questionnaire has been submitted,

1) no further changes can be made to the information used to create the service deliverable, 2) clients will be ineligible for a refund on any funds paid to www.puneetrelhan.com up to that point, and

3) any outstanding balances owed by the client to www.puneetrelhan.com for the service will become due upon delivery of the deliverable.

In the case of service packages such as premium packages, packs of multiple coaching sessions, and similar, as soon as work has been started on at least one of the services included in the packages, clients will be ineligible for refunds on the associated purchase(s). Clients are only eligible for a refund on service packages if they have not yet submitted any service questionnaires, booked any coaching/training sessions, or otherwise used any of the services included in the packages.

Note:

• If the refund processing time is up to 5 working days, you must wait until the end of 5th working day for a refund update. Working days exclude bank holidays.

• Refund will be processed to the original payment method used for placing the order.

• If the refund is issued to your credit card account, your card provider may take additional time to update the statement. Please check your latest credit card statement to confirm the refund, it would be visible under 'Unbilled Transactions' section. If you do not see the 'Unbilled Transactions' section in your credit card statement, please contact your card provider for the refund confirmation.